Terms of Purchase

1. About Dreamnook

Dreamnook is operated by {{LEGAL_COMPANY_NAME}}, registration number {{ORG_NUMBER}}, VAT number {{VAT_NUMBER}}, registered at {{REGISTERED_ADDRESS}}.

You can reach us at {{SUPPORT_EMAIL}}.

2. Scope of these terms

These Terms of Purchase apply to orders placed by consumers with Dreamnook through our website. They are governed by Swedish and EU consumer law.

Nothing in these terms limits or excludes rights that cannot legally be limited or excluded.

3. Products and personalization

Most Dreamnook products are personalized artwork created from selections you make during the creation process, available as a digital file, a printed poster or a framed print.

Each product page and the checkout show which consumer-rights category the product belongs to: personalized product, digital content or standard product.

4. Prices, VAT and payment

All prices are shown in euro and include VAT where applicable. Shipping is calculated at checkout before you pay.

Payment is handled by our payment provider. We accept card payments as well as Apple Pay and Google Pay.

5. Order confirmation

A binding agreement is formed when we confirm your order. You receive an order confirmation by email containing the product ordered, a personalization summary, the price, the delivery address, an estimated delivery time and links to these terms and our returns information.

6. Artwork creation and customer selections

Your artwork is generated from the selections you make, which may include the child's first name, age group, interests, scene or activity, visual style, colour palette, wording and composition.

Before placing an order, you are responsible for reviewing the artwork preview and the selections shown in your order, including spelling, names, wording, size, format, frame and other personalization choices.

A product is not considered defective solely because the customer later prefers a different colour, style, composition, spelling that the customer approved, size or other personalization choice, provided the delivered product corresponds to the approved order.

Nothing in this section limits rights that cannot legally be excluded, and it does not apply to material differences between the approved preview and the delivered product.

7. Personalized products and right of withdrawal

Most Dreamnook products are personalized and are created specifically according to selections made by you during the creation process. These selections may include names, interests, themes, colours, styles, activities, wording and other individual design choices.

Where a product is made according to your specifications or is otherwise clearly personalized, the statutory right of withdrawal applicable to ordinary distance purchases does not apply.

The fact that a product is personalized does not affect your statutory rights if the product is defective, damaged, incorrectly supplied or otherwise fails to comply with the agreement.

8. Digital content

Where digital artwork is supplied immediately, Dreamnook will ask for your express consent to begin delivery before the end of the statutory withdrawal period and for your acknowledgement that you thereby lose your right of withdrawal once delivery begins.

Where the legally required consent or acknowledgement has not been obtained, your statutory rights remain unaffected.

9. Cancellation before delivery

You may request cancellation of a physical product before it has been delivered.

Because personalized artwork may enter design and production shortly after an order is placed, Dreamnook may, where permitted by applicable law, be entitled to compensation for reasonable costs and losses resulting from the cancellation, including costs already incurred in creating or producing a personalized product.

Please contact us as soon as possible if you wish to cancel an order.

10. Production and fulfillment

Printing and framing are carried out by professional production partners, where possible at the print studio closest to your delivery address.

Whoever produces or ships your order, Dreamnook remains your seller and your point of contact.

11. Delivery

Estimated production and delivery times are shown at checkout and in your order confirmation. Digital artwork is delivered by download once payment is confirmed and you have consented to immediate delivery.

If delivery is delayed, contact us and we will help resolve it.

12. Damaged, defective or incorrectly supplied products

If a product is damaged, defective, incorrectly supplied or otherwise does not conform to the agreement, please contact Dreamnook as soon as reasonably possible.

Photographs of the product and packaging help us resolve the matter quickly.

13. Complaints and statutory consumer rights

Your statutory consumer rights are not affected by these Terms, including the complaint period available to consumers under Swedish consumer law.

Depending on the circumstances and applicable law, remedies may include correction, replacement, reprinting, price reduction, refund or another remedy provided by law.

14. Standard / non-personalized products

Where we sell products that are not meaningfully personalized, the statutory right of withdrawal applies where legally required, regardless of whether the product is produced on demand.

For those products the applicable withdrawal rights and how to use them are shown before purchase.

15. Refunds

Approved refunds are made using the same payment method you used, unless we agree otherwise with you.

We may also offer a reprint, replacement or partial refund as a goodwill solution. Such an offer does not create a general right of return.

16. Intellectual property and permitted use of artwork

The artwork you order is for your personal, non-commercial use. Dreamnook retains the rights in its styles, templates and generation process.

You may print, display and share your own artwork privately. Resale or commercial use requires our written permission.

17. Customer-provided content

You are responsible for the content you enter, including names and wording, and confirm that you are entitled to use it.

We may decline orders containing unlawful, offensive or infringing content.

18. Privacy

We process personal data to create your artwork, fulfil your order and provide support, in line with applicable data protection law. Child profiles hold a first name and age only.

19. Events outside reasonable control

We are not liable for delays or failures caused by events outside our reasonable control. We will inform you and, where relevant, agree a new delivery time or refund your order.

20. Changes to these terms

We may update these terms. The version in force when you place your order applies to that order, and the version is recorded with the order.

21. Applicable law and disputes

Swedish law applies, without limiting the consumer protection you enjoy in your country of residence within the EU.

If we cannot resolve a dispute, you may refer it to the Swedish National Board for Consumer Disputes (ARN) or use the EU online dispute resolution platform.

22. Contact details

{{LEGAL_COMPANY_NAME}}, {{REGISTERED_ADDRESS}}. Registration number {{ORG_NUMBER}}. VAT number {{VAT_NUMBER}}.

Email: {{SUPPORT_EMAIL}}.